Digital support

Many of the city's offices have computers available to the customers. The computers have basic office software and internet access. Some computers are equipped with special software, such as graphic design software. Public computers can be used free of charge, but some of them must be reserved in advance. Instructions on how to reserve and use public computers are explained on each location’s website.

Please note that some of the links will take you to Finnish-language pages.

Libraries’ computers and printing. In some libraries, you can also reserve the following services through the Timmi 360 service: work premises, video conferencing room, media workstation, or 3D printer. Tikkurila library has a device for digitizing sound recordings, and you will find it through the Hae palvelun perusteella (“Search on the basis of service”) under the menu. Make a reservation through the Timmi 360 service.

Myyrmäki and Tikkurila Vantaa-info have computers, scanners, as well as printers for customers to take care of their official business. If you need help with the devices, ask Vantaa-info employees for help. The printouts are always black-and-white A4 sheets. Printouts and photocopies related to transacting with the authorities are free of charge. Other printouts and photocopies are subject to a charge.

You can use a computer at Koivukylä, Myyrmäki and Tikkurila citizens' houses. Printing is currently unavailable. You will get more information at the citizens' houses.

You can use guidance centre Ohjaamo’s public computers to take care of matters related to education, training or employment. 

The wellbeing services county's social services offices have computers for, for instance, taking care of matters related to social assistance.

The Vantaa employment services’ service centre has computers for job-hunting. 

Please note that some of the links will take you to Finnish-language pages.

Vantaa Info centres provide advice on the use of the city's electronic services. You can ask for help with, for instance, Early Childhood Education’s VaSa service, Vantaa feedback channel, or the lupapiste.fi service.

Vantaa multilingual guidance serves at Employment and Integration Services’ transacting place, at Myyrmäki Vantaa-info, as well as at International House Helsinki. In addition, we serve over the phone and by email. The service’s language provision varies depending on the day and transacting point in question. Check out multilingual guidance services in Vantaa, including opening hours, service languages, and contact information on the service’s website.

Vantaan kaupungin Pilviagentit (City of Vantaa’s Pilviagentit) will instruct you in using devices, online services and applications. You will find the instructions—called Kuntalaisten digi-info or Vantaan Pilviagenttien digiopastus—under Digitapahtumia. Kuntalaisten digi-infos at Myyrmäki and Tikkurila.

Tsempataan! Support for the use of services and applications in Arabic, English, Finnish, Russian and Somali. Four Vantaa organizations provide this counseling service.

Vantaan Järjestörinki ry (Vantaa Association Circle) helps customers with their own devices in Arabic, Dari, English, Farsi Ukrainian, Estonian, Russian and Finnish.

Youth services Ohjaamo's office helps you in issues related to, for instance, job seeking, education and training, housing, finances, health, and leisure time. Digital advisors support customers under the age of 30 with tasks such as using Työmarkkinatori (Job Market Finland), handling digital aspects of applying for jobs or study places, and learning basic digital skills. You will find the schedules on Vantaa Tapahtumakalenteri (Vantaa Event Calendar): Digital advisors at Ohjaamo.

The employment services office in Vantaa helps you to find employment and study-related services. Digital advisors support customers with, for example, using Työmarkkinatori (Job Market Finland), handling digital aspects of job applications, and learning basic digital skills. You will find the schedules on Vantaa Tapahtumakalenteri (Vantaa Event Calendar): Digital advisors on Vernissakatu 

Digital advisors at Koivukylä citizens' house provide digi support on Mondays and Thursdays.  You will find the schedules on Vantaa Tapahtumakalenteri (Vantaa Event Calendar): Digital advisors at Koivukylä citizens´house.

Please note that some of the links will take you to Finnish-language pages.

Vantaa Info centres direct customers to the right services. 

Vantaa multilingual guidance serves at Employment and Integration Services’ transacting place (address: Vernissakatu 1, 5th floor), at Myyrmäki Vantaa-info, as well as at International House Helsinki. In addition, we serve over the phone and by email. The service’s language provision varies depending on the day and transacting point in question. Check out multilingual guidance services in Vantaa, including opening hours, service languages, and contact information on the service’s website.

Vantaan kaupungin Pilviagentit (City of Vantaa’s Pilviagentit) will instruct you in using online services and applications. You will find the instructions—called Kuntalaisten digi-info or Vantaan Pilviagenttien digiopastus—under Digitapahtumia. Kuntalaisten digi-infos at Myyrmäki and Tikkurila.

Libraries help you find official services.

Digital advisors at Koivukylä citizens' house provide digi support on Mondays and Thursdays. You will find the schedules on Vantaa Tapahtumakalenteri (Vantaa Event Calendar): Digital advisors at Koivukylä citizens´house.

Tsempataan! Support for the use of services and applications in Arabic, English, Finnish, Russian and Somali. Four Vantaa organizations provide this counseling service.

Vantaan Järjestörinki ry (Vantaa Association Circle) helps customers with their own devices in Arabic, Dari, English, Farsi, Ukrainian, Estonian, Russian and Finnish.

Health center’ digi support point instruct customers using health and social welfare e-Services.

Housing advice will help you with searching for a new home and filling out online housing applications

Please note that some of the links will take you to Finnish-language pages.

ENTER ry: Personal guidance for senior citizens on how to use their own devices, e.g. settings, updates, applications. 

Vantaan kaupungin Pilviagentit (City of Vantaa’s Pilviagentit) will instruct you in using online services and applications. You will find the instructions—called Kuntalaisten digi-info or Vantaan Pilviagenttien digiopastus—under Digitapahtumia. Kuntalaisten digi-infos at Myyrmäki and Tikkurila.

Vantaa Adult Education Institute’s digi counseling.

Vantaan Järjestörinki ry (Vantaa Association Circle) helps customers with their own devices in Arabic, Dari, English, Farsi, Ukrainian, Estonian, Russian and Finnish.

SeniorSurf's instruction for seniors by remote control: Help with using a computer, smartphone, or another digital device over the phone. The instructors consist of SeniorSurf’s partners’ reliable, volunteer peer instructors all over Finland.

Digital advisors at Koivukylä citizens' house provide digi support on Mondays and Thursdays. You will find the schedules on Vantaa Tapahtumakalenteri (Vantaa Event Calendar): Digital advisors at Koivukylä citizens´house.

Please note that some of the links will take you to Finnish-language pages.

Tikkurila and Myyrmäki Vantaa-infos instruct you in using the city’s and other actors’ e-services.

Vantaa multilingual counseling serves at Employment and Integration Services’ transacting place (address: Vernissakatu 1, 4th floor), at Myyrmäki Vantaa-info, as well as at International House Helsinki. In addition, we serve over the phone and by email. The service’s language provision varies depending on the day and transacting point in question. Check out multilingual counseling’s opening hours, service languages, and contact information on the service’s website.

The City of Vantaa’s pilviagentit arrange Kuntalaisten digi-infos for residents in Myyrmäki and Tikkurila Vantaa-infos. They advise on using devices, online services, and applications. You will find the schedules on Vantaa Tapahtumakalenteri (Vantaa Event Calendar).

ENTER ry’s peer counseling for senior citizens at Martinlaakso, Myyrmäki, Lumo and Tikkurila libraries, as well as at Foibekartano in Asola."

Libraries instruct customers in using digital library services, computers, and peripheral devices. 

Digital guides at Koivukylä citizens' house provide digi support on Mondays and Thursdays. 

Health centers’ digi support points instruct customers in using health and social welfare e-Service.

Tsempataan! by appointment in the facilities of immigration organisations. 

Vantaan Järjestörinki ry (Vantaa Association Circle) multilingual guidance by appointment in Myyrmäki, Simonkylä and Koivukylä. 

Vantaa Adult Education Institute's digi counseling in Tikkurila

Vantaa Adult Education Institute's courses in Vantaa 

Guidance centre Ohjaamo offers support in matters related to TE services and education and training. 

Employees at Vantaa Employment Services’ office help you use digital service channels related to job seeking.

You can visit Housing Advice without an advance appointment every week in Koivukylä and Myyrmäki citizens' houses, as well as in Tikkurila Vantaa-info and Ohjaamo. You will find our service hours on Housing Advice’s website.

Please note that some of the links will take you to Finnish-language pages.

Vantaa Info (telephone, chat, email) 

SeniorSurffi's remote counseling for seniors (phone, various video call apps)

Tsempataan! multilingual guidance (telephone, email) 

Vantaan Järjestörinki ry’s (Vantaa Association Circle) contact information regarding digital counseling and multilingual counseling (phone, email)

Hakunila International Organization (telephone)

Vantaa Adult Education Institute's digi counseling in Tikkurila. (phone, Teams)

Vantaa Adult Education Institute’s remote courses (Teams/Zoom)